Services / Infastructure Technology / Managed Services / VCare Server

Traditional IT service providers often operate under the break fix model. As issues arise they address them and wait for the next issue. This methodology is not only risky it is expensive. Vertical Solutions offers an alternative to this model. Our VCare Server solution allows us to monitor your server and related devices 24 hours a day 7 days a week. This insight gives our engineers the ability to address issues before they become major problems for your organization.

VCare Server Solutions

24/7 System Monitoring
On-site system management
Unlimited Phone Support
Backup Monitoring
Unlimited Remote Control Support
Anti-virus Management
Service Availability Monitoring
Patch Management
Emergency After Hours Support Maintenance
Microsoft Exchange Server Administration
Microsoft Patch Management
File Sharing Administration
Server Optimization and Management
Security Administration
Drive Space Management
User Account Administration

Monitoring and Trend Reporting

VCare Server features include monitoring for availability, performance, and capacity with an advanced escalation and an alerting system to proactively notify you if an element in your network develops a problem. Secondly, it stores the gathered data to generate trend analysis reports, analytical reports and summary reports. These reports are very useful for planning and predictive analysis, which in turn can drive projects and additional revenues. VCare Server works on a remote monitoring architecture and supports a variety of common protocols including SNMP, WMI, Event Log Monitoring, SSH/Telnet, PerfMon and others.

Servers/Devices

Servers and the server operating system are monitored for various parameters such as CPU, memory, disk, event-log information, critical processes, services and response time. Directly out of the box, features include monitoring parameters for Windows, Linux, IP devices and SNMP-enabled devices such as routers, switches and firewalls.

Applications

VCare Server contains pre-compiled parameters to monitor well-known applications such as Exchange, SQL Server, Terminal Server, Oracle, Citrix, Anti-Virus, Blackberry and a host of other applications. The ability to monitor the entire application stack as well as the server facilitates easy planning and problem detection.

VCare Server in action

It’s Good Friday and your office is closed. Over night the battery backup system that you rely on to keep your system and data safe in the event of a power outage fails and must be replaced. Our Helpdesk is notified and a ticket is generated indicating that a new battery backup device is required. Our team notifies you regarding the issue and makes the necessary arrangements to replace the device in the agreed upon time frame.

Imagine that, you don’t have to wait until a power outage to find out you no longer had a functioning battery backup. You have just saved your company time and money by addressing the issue proactively.

VCare Server Demo's

 

 

 

Call 412.220.8460 today for more information about our
VCare Solutions