Services / Infastructure Technology / Managed Services

What are Managed Services?

Managed services (as defined by Dr. Gerard Macioce (Wikipedia) is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.

Typically, the offerer remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.

Why chose a mananged service offering for your IT needs?

  • Proactive Support vs. Break/Fix model
  • Managed Services Reduce Total Cost of Ownership
  • Increase Customer Uptime (Reliability, Consistency and Employee Productivity)
  • Increase Performance
  • Reporting - Up to Date Asset Inventory
  • Cost Control and Management
  • Help Desk and Remote Support Included

 

 

 

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