Services / Infastructure Technology / Help Desk
In most IT environments, only a small percentage of Help Desk service requests are resolved on the first call. Consequently, clients rarely have a positive image of Help Desks. If your in-house or outsourced Help Desk is steadily losing ground trying to keep up with your customers' problems, or if you want your Help Desk to have a stronger orientation towards service, Vertical Solutions Help Desk support can provide the expertise you need to create a long-term solution.
Vertical Solutions offers three basic types of Help Desk support:
Help Desk Outsourcing Services |
Vertical Solutions Help Desk Outsourcing Services are intended primarily for small companies who need the immediate availability of a professional help desk with effective phone support and the ability to escalate problems, but who have limited budgets and management bandwidth. By utilizing Vertical Solutions Help Desk Outsourcing Services, small businesses save money and administrative hassle and benefit from enterprise-class phone support. |
Virtual Help Desk Services |
Vertical Solutions Virtual Help Desk is a seamless extension of your in-house or contract help desk resources. Vertical Solutions can operate as a primary help desk for your organization, act as an escalation resource for tough technical problems, or be available in overflow situations when your other resources are too busy. With expert support, transparent integration with your existing help desk, and efficient by-the-minute billing with no minimum call time, Vertical Solutions Virtual Help Desk is a valuable resource to augment your internal staff or contractors. |
Help Desk Consulting |
Vertical Solutions Help Desk Consulting Services can assist you in building an effective new help desk or improving your current one, selecting or customizing help desk software to meet the special needs of your business, or adding temporary staff to supplement your internal help desk resources during high-demand events such as migrations or upgrades. |
Why Choose Vertical Solutions?
Vertical Solutions is a Microsoft Gold Certified Partner and Vertical Solutions Help Desk staff of Microsoft and Cisco certified experts gives your customers easy access to a dependable technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Vertical Solutions focus is on giving the Help Desk a positive image as a solid contributor to company performance. Vertical Solutions goal is to resolve rather than merely report problems. Vertical Solutions target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of help desk calls, improving the image of IT generally and the help desk specifically, and improving user productivity and satisfaction.
How to Get Started with Vertical Solutions Help Desk Call Center
To find out how Vertical Solutions Help Desk Services can help your company, call 412-220-8460 or email helpdesk@verticalsol.com .