vCare Server Proactive IT Management
Proactive IT Support, Services and Management is at the heart of what we do. Traditional IT service providers often operate under the break fix model. As issues arise they address them and wait for the next issue. This methodology is not only risky it is expensive. Vertical Solutions offers an alternative to this model.
Our vCare Server solution allows us to monitor your server and related devices 24 hours a day 7 days a week. This insight gives our engineers the ability to address issues before they become major problems for your organization.
This model and managed services definition is simple and easy to understand-We offer predictable and guaranteed IT and technology results for a predictable monthly fee that allows you to contain and control your costs around technology.
Proactive System Monitoring
Proactive monitoring of client systems is designed to identify server problems based on monitoring multiple server metrics and to provide corresponding solutions. With over 2,000 potential monitors already configured, our team can quickly identify potential issues before they become actual problems, resulting in a lack of productivity and system downtime.
Patch Management
Microsoft Patching has become a critical and time consuming venture. While Automatic Updates simplifies patch deployment, patches cannot always be relied on not to break more than they fix. Whitelisting patch services, automatic Microsoft Security Patch deployment, scheduling any Microsoft patch, service patch or software update and weekly Patch Assessments and Reporting are just a few of the benefits available through this service.
Executive Reporting
Monthly executive reports provide different reporting options depending on the C-Level responsible for the IT operations. Our high-level report includes a network score calculated based on common network metrics for the month. Our detailed report breaks down every system at the Site for the month.
Asset and Inventory
It is one thing to manage desktops, but truly another to find out exactly what you are managing. No matter how many physical or virtual locks are placed on computer hardware or software crafty viruses, spyware, and users will find a way to surpass protection systems. You need to know what software is out there, installed intentionally or unintentionally, and current hardware specs.
Key Components
- Agent Technology
- Asset & Inventory
- Executive Reports
- Patch Management
- Integrated Ticketing
- Hosted Management Portal
- Remote Control
- Anti-Virus Software
- Client Portal
- Anti-Virus Management
- PSA Integration
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Secure Information Store