A Look Back at 2017 – Customer Satisfaction

By Bruce Nelson

As I wrap up 2017 and we work on rolling out our 2018 plan I always take some time to review the customer feedback from the year.

Once again, I am extremely proud of my team and the level of service they continue to provide year in and year out.

Chart via People Graph, Excel Add-in app

For 2017 we received 674 completed survey responses.  The survey consists of six questions focused on timeliness, skills and professionalism.  The 674 surveys represented 130 unique clients.  For 2017 the average survey score was 4.78 out of 5 or a 95% satisfaction rate.

What a great job by our team, handling calls and keeping our clients productive.

In addition to completing the survey our clients often take the time to provide additional written feedback. Here are just a few of the highlights.

  • You all do a great job!! Thank you for all of your help! – Physician practice
  • Ryan rocks! Thank you a million times over today!!  – Physician practice
  • The representative was nice, professional, and very helpful. – Restaurant management group
  • Samantha is by far the best, most professional help desk employee I have ever encountered. She makes the processes we need help with seamless, and educational.  Thanks so much!  – Distribution Company

 


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