Overview:

  • A Dynamics GP/D365 BC Support Technician will be expected to provide fast and useful technical assistance for Dynamics GP, D365 Business Central and related solutions.
  • An excellent Dynamics Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
  • The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities 

  • Provide end user remote support and remediation for automated tickets as assigned
  • Coordinate support with third party solution provides as needed
  • Assist with Dynamics GP or Dynamics 365 BC implementations and upgrades as requested by consulting team
  • Assist with report modifications and data integrations

 

Reports to 

  • Practice Lead

 

Qualifications 

  • Demonstrated ability to solve problems and quickly learn new technology
  • Responsible, professional, and motivated
  • You must have the ability to multi-task and see issues through to resolution
  • 1+ years’ experienceupporting ERP solutions preferred
  • Experience with SQL Database Structures and Reporting a plus
  • General Knowledge of Accounting Principles a plus

Education

  • Associates degree or higher

 

Type

  • Fulltime

Benefits     

  • PTO
  • Medical
  • Dental
  • Vision
  • 401k