Cloud Services Offerings Improved by Industry Trends

Recently, Vertical Solutions President was interviewed by Business Solutions Magazine, where he discussed how our service offerings have evolved.

In the article, Bruce recounted how about 18 months ago; he started taking a mental inventory of our business. We were established enough in managed services that we had handled hundreds of thousands of tickets, and he had become comfortable with our technology vendors (e.g. remote monitoring and management, professional services automation, backup and disaster recovery). He started asking himself, “What challenges do my clients still have that I’m not currently helping them with, but could be?”

From Business Solutions: As Bruce started reflecting on some of the trends he’d been hearing about among larger enterprises moving toward thin-client computing and pushing applications and IT infrastructure to remote data centers and to the cloud, the “aha moment” came to him. “What’s happening in the enterprise is similar to what’s happening with consumers. People are using cloud based services such as iTunes, Facebook, or Snapfish to manage their music, social media, and photos. Why can’t my SMB customers use my company to have that same experience with all of their IT needs?”

The rest of the article details the journey we took at Vertical Solutions in needed to happen before this vision could become a reality of our Cloud Computing services.